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Can I rent a truck, 4 wheel drive or mini-van from Payless Rentals Car Rental
Special vehicles are available upon request. Please click here to send an e-mail with your request.

What age must I be to rent a car?
You must be 21 years of age to rent a car from Payless Rentals and must have held a full drivers license

How can I guarantee a certain make and model of car?
Payless Rentals car hire will make every effort to supply the reserved model of vehicle. However, it is impossible for us to guarantee that a specific make and model will be provided. If the make/model of vehicle that you booked is not available then the rental agent will supply a suitable alternative from the same vehicle group classification or from a larger group.

What about a specific colour?
Requests for specific colours will be considered but cannot be guaranteed

How can I cancel my reservation, or change it once I get to New Zealand?
Our policy regarding cancellations is that they must be made by e-mail to Payless Rentals and we will not accept cancellations by telephone. Your written cancellation request must be received within a minimum of 48 hours notice in advance of the start date of the rental.

What documentation do I need to provide when renting?
A current driver's licence and credit card. Cards accepted are VISA, Mastercard and American Express. EFTPOS facilities are also available.

What services do you offer at New Zealand Airports?
Vehicle pick-up and drop off is available at Christchurch and Wellington Airports. Airports are serviced for all flights but pre booking is required and a small charge may apply.

Can I upgrade my vehicle once the rental period has commenced?
Upgrades are available subject to availability. Charges may apply.

Do you charge cancellation fees?
In the event of cancellation, we will refund all charges except the non-refundable administration fee of $20, which will be charged to the credit /debit card number supplied at the time of booking

Can my spouse and adult children also drive the vehicle?
Extra drivers are possible subject to age and licence conditions. Additional drivers who meet age and licence requirements may drive the vehicle if nominated at time of renting and added to rental agreement. Please refer to specific policy for further restrictions and conditions of renting when making your reservation.

What happens in case of breakdown or accident?
A nationwide emergency road side assistance service is available 24 hours per day

How can I extend the rental period?
Your rental period can be extended subject to availability simply by calling or emailing Payless Rentals Car Rental.

Do you offer reduced rates for extended stays?
The longer you rent, the lower the daily rate will be.

Do you offer corporate rates?
Corporate rates can be provided upon request by producing your company letterhead

Do you pay commission to travel agents?
Generally yes, please e-mail, phone or fax us with your request.

Do I need to return the vehicle full of fuel?
Rental rates don't include the cost of fuel. Most cars are presented with a full tank of fuel and whilst it is not necessary to return the car full of fuel you will be charged the cost of filling the vehicle at the end of the rental period

What age must I be to rent a car?
You must be 21 years of age to rent a car from Payless Rentals and must have held a full drivers license